Flex Onboarding

Building the steps to onboarding workers

Overview

The Flex app is used by workers to receive invites for gigs and manage their shifts. Part of the Jitjatjo (JJJ) value proposition is its hiring of trustworthy gig workers looking for side hustles, entry level jobs or seasonal shifts. This was assured via an extensive on-boarding process for workers.

Design Process

The design process sought to getting something in front of users quickly and adapt along the way. This meant being flexible and agile in our design and move fast towards an end result.

But where to start…?

Speed versus assurance

It is a fine balance between speed and assurance. While the initial aim was to get workers on the platform as quickly as possible, applicants needed to demonstrably meet the quality and standards our clients were seeking.

So, a number of checks and balances were put in place for applicant to meet via a thorough online assessment process. This helped to work out who was genuine and weed out dodgy applicants. This would also give confidence to both the recruiters and the managers.

The flow

It made sense to break the relatively large number of steps required by the onboarding process into four core sections, and to allow applicants to come back to the process mid-way if needed.

1.
Profile
Positions
Experience

→

2.
Assessments
Accreditations
Interview

→

3.
Accept Offer
HR Forms

→

4.
Policies
Availabily
Payout

I would love to chat about the full process for each project with you, so please don’t hesitate to get in touch.

Moving fast and breaking things meant we needed to leverage our direct client relationships as well as tools such as Intercom to collect and collate feedback to improve the design.

High fidelity prototype

I created an interactive Figma prototypes to articulate the flow for our key stake holders, product manager and developers to understand.

The following is a breakdown of the on-boarding process

Basic details section as well as first level of positions safeguard

  • Inital email capture on home screen

  • Carrossel highlighting features

  • Section breakdown

  • Adding basic information

  • Progress update screen

  • Ability to select multiple positions

  • Progress update

  • Ability to add in multiple experiences

  • Safeguard added so experience must be added for specific positions they have selected

Experience section and position quizzes as secondary safeguards

  • Next round of sections breakdown

  • Skill assessments are based on the positions selected previously

  • An integrated 3rd party form was added to provide the assessment quiz

  • End result of quiz

  • Section update

  • Ability to add all necessary accreditations an applicant may hold

  • Add accreditations section

  • Progress section update

  • Selecting an interview date with 3rd party app, Calendly.com

  • Select an interview time through 3rd party app, Calendly.com

  • Interview confirmed

Accepting offers and HR forms

  • Next round of sections breakdown

  • Ability to accept each positions offer with payout breakdown

  • Section update

  • Beginning of necessary HR forms. Confirm original details

  • Online HR W2 form to fill out

  • Background check, Start - In Progress - Success screens

  • Integrated 3rd party provided voluntary Self Identification Online Survey

Accepting JJJ’s policies and adding personalised availability & payout details

  • Last round of sections breakdown

  • Accepting JJJ's policies

  • Section update

  • Ability to select your schedule

  • Section update

  • Adding your bank details

  • Application completed!

At the end of the day

The challenge of this design was to accommodate a lot of information in a way that was not too cumbersome for onboarding workers, while instilling a sense of professionalism and reliability in Jitjatjo as a platform and for its recruiter clients. The functionality and presentation of the product was therefore integral to growing the reputation of Jitjatjo.